FAQ - Gift Tradition

We understand that completing an online transaction requires a great deal of trust. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide.

Gift Tradition uses industry-standard secure encrypted server SSL (secure socket layer) technology to protect every interaction you have with us. We accept Visa, Mastercard, American Express, and Discover.
We offer the best secure shopping practices available.

We also accept Paypal payments. Paypal is also a secure payment processing alternative.

An email confirmation is immediately sent at the time you submit your order.

Privacy Policy

What are your privacy policies?

We have a firm commitment to privacy. We will never release our customers personal information to any third parties. The information we do collect is only to facilitate your order at checkout.

Ordering Information

What ordering options do you offer?

You may place your order within our secure website.

You may contact us and place your order through phone or fax.

Gift Tradition accepts Visa, Mastercard, American Express, and Discover.
We also accept Paypal. Both processing alternatives are present at check out.

Shipping Questions

Are Shipments Insured?

Yes, all shipments are automatically insured at no extra cost to you.

How long does shipping take?

UPS Ground - Please allow 7-10 days.

Orders are shipped from our warehouse within 48 hours, excluding weekends.

How much does shipping cost?

UPS Ground - Shipping is $10.00 for subtotals up to $90.00, Insurance Included.

Shipping is 15% of the total for subtotals over $90.00, Insurance included.

Do you ship internationally?

No, at this time we only ship within the United States, Alaska, Hawaii, and Puerto Rico.

How do I get a tracking number for my order?

You can email us for a tracking number. Please wait until 48 hours after placing your order.

The tracking number will not be available until then.

Guarantees & Warranties

What if I need to return my purchase?

Be assured that we make every effort to ensure that each product will arrive in top condition. However if merchandise is broken during transit or seems in any way defective we will send a replacement item out to you at no extra cost. Items must be returned within 30 days of shipping date. There is a 20% restocking fee plus shipping on returned items that are non-defective.

Please call us at, 1-800-804-3432, or e-mail us at, customerservice@gifttradition.com; for return shipping instructions.

What are the product guarantees?

#1 PRODUCT EXCELLENCE GUARANTEE

We take great pride in the quality and value of the products we offer, and stand behind them with rock solid guarantees. Every product must be free of defects or you may return it within 30 days for an exchange, replacement or refund. There is a 20% restocking fee plus shipping on returned items that are non-defective.

What is your fashion jewelry guarantee?

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if the damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible and we back 100% for life.